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Our Services

At Customs Affairs, we are committed to offering a world-class customs clearing service to our customers by delivering excellent customer care.

We aim to provide you with easy access to contacts who can deal with your feedback and comments on our service.

If you have any general customs related queries our staff can answer your questions so that your customs clearing experience is smooth and trouble-free.

 

Our Role

  • To Protect our society from goods and materials which are detrimental to its well being
  • To Promote the growth of the Kingdom of Bahrain as a global centre of economic activity
  • To Ensure compliance with Customs regulations and trade policies both national and GCC
  • To  cooperate with international Customs and Trade organizations in the application of customs procedures
  •  To Provide a high level of service, consistent and to the satisfaction of our customer

 

Our Customers

Are:

  • Bahraini Community and its citizens
  • Businesses, Traders and Industry
  • Traveler’s
  • International Trade and Regulatory Bodies
  • Other Customs Organizations

 

Key Services

We are committed to delivering high quality services which include:

  • Access to eCustoms Services
  • Processing of Customs Declarations
  • Processing of claims Customs Duty Refunds
  • Assessment and Collection of Customs Duty from Travelers
  • Issuance of Customs Rulings on submission of full set of supporting documents
  • Processing of applications for Warehouse licensing
  • Providing Trade statistics for other government bodies
  • Licensing of Customs Brokers/Clearing Agents
  • Dealing with Enquiries and Complaints

 

Help us to Help You

We need your help to help us to deliver the quality and level of service that you expect.

Please:

  • ensure that you comply with all customs and trade regulations and legislation
  • provide complete and accurate information to help us process your transaction quickly
  • be courteous and honest with our staff, doing so will make your transaction quicker
  • provide us with your up to date details and contact information for our records
  • provide any required information in a timely manner
  • give us feedback and suggestions on how we can improve our service